Unwanted licences refund
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christopher lowden
I bought 7 licences yesterday and all was good. Today, I received his email ....
You have been refunded.
Your purchase of Deck Figma for $***** on Gumroad has been fully refunded. It may take up to 3-7 days to show up in your account.
and the licences have been closed, leaving me unable to deliver. Please can you tell me how and why I am getting this refund please?
Thank you
J
Jinson Johny
Hi christopher,
Thanks for getting in touch. I have also received the notification from Gumroad that your payment was automatically refunded. According to their system, the card used for the purchase was flagged as stolen, so the transaction was considered fraud and refunded right away.
This process is handled entirely by Gumroad’s payment processor, so I don’t have control over it. If you are the rightful cardholder, it may have been blocked by mistake, sometimes banks or processors are extra cautious.
You might want to check with your bank, and perhaps try completing the purchase again using a different card or payment method to avoid the same issue.
c
christopher lowden
Jinson Johny hello, thank you for for this confirmation. I’ll Check on monday with thé bank, but i think that i might have maxed out on spend this week-end. But in short, I need to repurchase the licences. Thank you for your Quick reply.