Content not showing on export | Voters

Content not showing on export

under review

Fernanda Scovino

I'm trying to export a deck of slides but they appear empty. All of them have the size 1920x1080. For simplicity, I tested with a single frame that has only one image (PNG) and a text block. It loads the content on the preview, but the exported .pptx is empty.

August 24, 2023

Jinson Johny

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under review

Jinson Johny

Hey Fernanda, sorry to hear this. I was trying from end and it was working normal as usual. Can you share more information on this. 
Have you used the previous version or this is the first time you are using the plugin? 
Does the plugin works with other files?

Fernanda Scovino

Jinson Johny: hello! It is my first time using it. I made some new tests today. Apparently recreating the frames works (keeping the content, but reframing it)... weird but it works! Thank you for the plugin, extremely helpful!

Jinson Johny

Fernanda Scovino: Thats weird. When you say reframing, do you mean copying the contents from an existing frame to a new frame?
Sorry, I want to make sure if this bug is generated from the deck plugin side or figma side. 
If possible, can u send a dummy frame which is generating empty slides so I can test it from end and find the root cause?

Fernanda Scovino

Jinson Johny: I mean creating a new frame over the previous one, and deleting the old. A dummy example of the empty behavior here: https://www.figma.com/file/6VglHfhx0tWpktriA3aXPp/dummy?type=design&node-id=0%3A1&mode=design&t=hp0mx0FC3OPclo0c-1

Jinson Johny

Fernanda Scovino: Thank you so much for sending over the file. On testing I wasn't able to find out the root cause. I believe the frame has some corrupted/ irregular values. Like you said, when you create a new frame and copy the contents, it works. Duplicating the frame it break again. I tried even copying the styles and pasting in the new frame and still it works. This is some issue created from the Figma end. But thanks again for sending over file so I was able to investigate from end as well.